Your Guide to Relaxation at Cloud9 Spa: What to Expect During Your Visit

Booking Your Appointment

Interested in a session with us but unsure what to expect? We've created a detailed explanation of every step of the process, what to do, and what to expect.

1. BOOK

Booking online is preferred. This allows you to fill out the intake and policy waiver form simultaneously. Don’t forget to use your referral and loyalty discounts! These must be redeemed online via your account. Follow the directions on the applicable webpages to redeem.

Gift card codes are meant to be redeemed during online booking. You will enter them at the last step of checkout, and the amount will be deducted from your balance automatically. If we handle it, we may have to disable and offer new codes with the remaining balance.

You can also book for someone else by following the instructions on the booking form. When booking, make sure to scroll through our menu list of options. We offer a variety of services, starting with massage, followed by facials, scalp treatments, float sessions, and more.

We still offer your favorite massage options. They are now either add-ons or their own listings. Either way, you get what you want! Not all add-ons are available with every therapist or eligible for every service or timing. Please read the entire description of our session offerings to ensure you book the session you desire.

We can also book or rebook for you via email, social media messenger, or by phone. Please note that we only answer the phone when we are in-person and available. However, we tend to respond to electronic messages much faster since we check them when we aren’t in-person. To ensure everyone is prepared for your session, it’s best to book at least a day in advance. This isn't to say we won't accept same-day appointments if we have availability.

2. ARRIVAL

When you arrive for your appointment, you will be greeted as soon as possible. If no one is present, feel free to browse our retail selection, use the restroom (located off to the right of our reception desk), enjoy some refreshments or snacks, have a seat in our lobby, read through our selection of reading materials, or try our complimentary sound therapy cushion or PEMF mat. Someone will be with you shortly!

There may be a short delay if we are with a client. If you are checking in, booking, purchasing retail or gift cards, or asking questions or for a tour, someone will assist you. We will electronically check you in with our POS system. If you need to complete our intake form, we will assist you with that on our tablet. Otherwise, we will verify that your booking/intake form is current.

Intake forms for each appointment are required by law. If necessary, please be ready to show an ID for identification purposes. If you owe any amount for payment, we can take that either before or after your session, though before is preferred. We accept many forms of electronic payment, as well as checks and cash. You can also add a tip electronically.

We have complimentary lockers, robes, and slippers in the back for you to change into if you'd like. We recommend this in case you need to rush to the restroom during your appointment so you don't have to worry about your belongings.

3. SHOWER & SHAVE

Shaving is not required, but showering at least a few hours before your appointment is recommended.

4. WHAT TO WEAR?

Wear whatever you arrive in! We do recommend being comfortable. It's best to remove hairpieces and jewelry for your session.

5. MASSAGE

You will either start the session face-up, face-down, or side-lying, depending on your needs. We have pillows for comfort, circulation, and pain relief to help support your head, legs, and back or stomach. You'll lay on top of our clean table under a blanket and sheet.

We recommend that the area being worked on be unclothed. The rest of your body will be completely covered during your session. If you're only receiving upper body work, we suggest removing a bra if you are wearing one, but you can leave your bottoms on. If you're only receiving lower body work, you can leave your underwear and shirt on; we recommend removing pants, but shorts may be fine.

It's best to let the oils hydrate your skin as long as you can stand it, at least until you get home. We don’t use oils on your scalp, but some may get there throughout your session. We do not charge extra for certain additions or specifications like more or less pressure, and reusable items like hot stones! However, we do charge for additions that require more products we must replenish.

6. FACIALS

For facials, we recommend not wearing face makeup, but we can remove it if needed.

7. HALO SESSIONS

For halo sessions, we recommend arriving with clean, untreated hair. Our halo massages do not wash hair like our scalp treatments do.

8. FLOAT

For float sessions, you must wait the required period of time and have adequate wash-out of any recent hair dye. You must use our shower before your float, and you must float naked to protect our system.

9. RED LIGHT OR SAUNA

For the sauna and red light sessions, we recommend coming without a lot of products on your body, as these can damage our equipment. We do offer red light lotion that is formulated to enhance the benefits, though!

10. SALT OR OXYGEN

For the above sessions, just come as you are!

11. EXITING

When your appointment is over, please make your way to the front lobby. There are treats, water, and cups in the treatment hallway for you as well—please help yourself! If you had a therapist or cosmetologist session, you will be assisted.

If you owe any amount for payment, we can take that either before or after your session, though before is preferred. We accept many forms of electronic payment, as well as checks and cash. You can also add a tip electronically.

We can also rebook your next session, with or without taking payment, before you go. You will receive emails to complete forms and payment if you'd like.

Additional Information

Along with booking our services, you can shop online or in-person for cosmetics, retail items, and e-gift cards. If you'd like a free physical copy of a gift card, just let us know by email, message, or phone, and we will prepare one for you and arrange a pickup time. Gift card codes are emailed and must be redeemed by the client entering the code in the very last step of checkout during online booking.

If you stop by and the door is unlocked but no one is at the front, please wait for assistance. We may be in the back cleaning, prepping for appointments, on break, or using the restroom. We usually hear the bell on the door, but sometimes we do not.

In the coming days, it will just be me (Liz) working the front, along with massaging and esthetician duties, if my son is not there to assist. We will only be present for appointments. If we have a short gap between appointments, we will stay in between. I can't get a desk bell ringer to not disturb other clients. On busy days when it's just me, and I do not have my son, I will keep the door unlocked for the next clients, but I cannot come up front to assist walk-ins if I am with a client, so the wait may be extended in these cases.

Please note: we will also have security cameras inside the lobby as well as outside the premises to protect everyone.

Also, please make sure you have our updated number: 252-357-9010. We will answer the phone and complete call backs on days we are in-person. Otherwise, if you need anything, you can also email or message us on social media. We respond to electronic messages more easily and often than calls, as we have access to them when we are not in-person.

Other than that, if you do not have any contraindications with any of our services or products, all you have to do is bring yourself and enjoy! Please note we also abide by all federal and state laws, and we put everyone's safety and comfort first.

When you're ready, click Book Now or Plans & Memberships.